Pink Glass Tubes Chandelier

Serenalives Shipping & Delivery Policy

At Serenalives, we strive to ensure your orders arrive promptly and securely. As a U.S.-based company operating from Colorado, all orders are shipped domestically and internationally with care. Below is our detailed shipping policy:

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Shipping Time & Methods

• Shipment Origin: All orders are shipped from our warehouse in Littleton, Colorado, United States.
• Estimated Delivery Window:
  • U.S. Orders: 3–7 business days after processing.
  • International Orders: 7–14 business days after processing (delays may occur due to customs or local postal services).
• Shipping Partners: We work with trusted U.S. carriers (e.g., USPS, FedEx, UPS) for reliable domestic and international delivery.

Tariffs & Duties

**We cover all customs fees, import duties, and taxes for international orders.** You will not face additional charges upon delivery.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and service selected. Free shipping promotions (if applicable) will be automatically applied.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link to monitor delivery status.

Lost or Damaged Packages

• Lost Packages: If your order does not arrive within 21 business days, contact us immediately.
• Damaged Items: Notify us within 48 hours of delivery with photos of the damaged product and packaging. We’ll resolve the issue promptly via replacement or refund.

Contact Us

For shipping-related inquiries, reach out to our U.S.-based support team:

• Trade Name: Serenalives
• Phone: (303) 246-9404
• Email: support@serenalives.com
• Address: 9761 Titan Park Circle, Littleton CO 80125, United States
• Business Hours: 9:00 AM to 6:00 PM (Monday through Friday)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@serenalives.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@serenalives.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@serenalives.com.

Contact Us

Trade name: SERENA ZONE CO LTD

Phone number: +1 (303)246-9404

Email: support@serenalives.com

Address: 9761 TITAN PARK CIR LITTLETON, CO  80125, United States

 Business Hours: 9:00 AM to 6:00 PM (Monday through Friday)